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Annual Renter Survey 2023

The CEHL Annual Renter Survey is now available for Members and Renters of CEHL to provide your feedback.

Surveys are open until June 31st, 2023.


This year, there are three different surveys. This is because different housing models work with CEHL in different ways.

  • CERC Members - BLUE form     

  • CMC Members - ORANGE form

  • VicWide Renters - GREEN form

You can choose to:

  • print the form, fill it in and mail it back to CEHL for free.

  • do an online survey through Survey Monkey.

You can also choose to remain anonymous or fill in the final section to go into the draw to win gift vouchers.

  • Fill in Section One for a chance at a $50 voucher, or

  • Fill in the whole survey for a chance at a $100 voucher.


  1. Click on the survey relevant to you below

  2. Download the PDF:
    - For Apple computers. Choose File > Download PDF
    - For Windows computers. Click the Download b

  3. Print the survey.

  4. Complete the survey.

  5. When you are finished with your paper survey, put it in an envelope and post it for free to: Common Equity Housing Ltd, Reply Paid 80459, Carlton South VIC 3053
    (Note: you do not need a stamp).

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2023 CERC - CEHL SURVEY_Page_1.png
2023 CMC - CEHL SURVEY_Page_1.png
2023 VIC WIDE - CEHL SURVEY_Page_1.png


Click this link to complete the survey via SurveyMonkey online​:

Or scan this QR code:




Please contact:

  • Laura Jenkins - Tuesday, Thursday and Friday. 

  • Kris Innes - Monday and Wednesday.


Phone: 03 9208 0810

QR Code - Survey.png

Information to help you answer the Maintenance Questions.

CERCs - Your Co-op and CEHL are responsible for different maintenance issues.


See below for what maintenance your CERC is responsible for:

Urgent Repairs which include:

  • A burst water service

  • A blocked or broken toilet system

  • A serious roof leak

  • A gas leak

  • A dangerous electrical fault

  • Flooding or serious flood damage

  • Serious storm or fire damage

  • A failure or breakdown of any essential service or appliance provided for hot water, water, cooking, heating

  • A failure or breakdown of the gas, electricity, or water supply

  • A failure or breakdown of a cooling service

  • A failure to comply with any rental minimum standards

  • A failure or breakdown of any safety-related devices, including a smoke alarm or pool fence

  • Any appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted

  • Any fault or damage that makes the rented premises unsafe, including a pest infestation, or the presence of mould or damp caused by or related to the building structure

  • A serious fault in a lift or staircase


Responsive Maintenance which include:

  • Dripping taps

  • Light switch or GPO not working (non-urgent)

  • Quotation requests

  • Repairs to floor coverings, trip hazards (not replacement)

  • Spouting repairs (not replacement)

  • Windows that will not close or open

  • Blocked storm water drains

  • Changing taps, washers, shower heads

  • Cupboard / wardrobe repairs

  • Fence repairs (not replacement)

  • Fly screen repairs

  • Garage door repairs

  • Letterbox repairs

  • Part failure of appliance (one cooktop hotplate)

  • Part or entire removal of tree, branches that are causing damage to property

  • Patch, repair or spot paint walls

  • Repair / adjustment of door closers

  • Repairs to blinds / window furnishings

  • Repairs to clothesline

  • Repairs to doors, door hardware, jams, stops, strike plate, hinges

  • Testing for termites (not treatment)


Cyclical Maintenance which include:

  • Blinds / window furnishing replacement

  • Full carpet replacement

  • Electrical switchboard upgrade

  • External painting

  • Internal painting

  • Fence replacement

  • Guttering replacement

  • Heating replacement

  • Hot water service replacement

  • Hydronic heating boiler replacement

  • Cooktop, stove or oven replacement

  • Rangehood replacement

  • Replacement of garage roller door

  • Security door replacement

  • Service appliances

  • Preventative gutter cleans

  • Smoke detector testing – annually

  • Gas and electrical safety checks – every two years

See below for what maintenance your CEHL is responsible for CERCs:

Third Schedule Works which include::

  • Complete replacement of stairs, patio and porch

  • Roof replacement and major repair

  • Major rewiring

  • Restumping

  • Underpinning and associated works

  • Sewage replacement

  • Stormwater replacement

  • Hot / cold water pipe replacement

  • Full recladding

  • Rising damp rectification

  • Complete joinery upgrade

  • Complete bathroom upgrade

  • Structural flooring replacement above 8 metres square

  • Window replacement

  • Major repair of driveways, crossover, sheds and garages

CMC Members - CEHL is responsible for ALL of your maintenance.

VicWide Renters - CEHL is responsible for ALL of your maintenance.

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