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Annual Renter Survey 2023

The CEHL Annual Renter Survey is now available for Members and Renters of CEHL to provide your feedback.

Surveys have been extended until 4 July 2023.


This year, there are three different surveys. This is because different housing models work with CEHL in different ways.

  • CERC Members - BLUE form     

  • CMC Members - ORANGE form

  • VicWide Renters - GREEN form

You can choose to:

  • print the form, fill it in and mail it back to CEHL for free.

  • do an online survey through Survey Monkey.

You can also choose to remain anonymous or fill in the final section to go into the draw to win gift vouchers.

  • Fill in Section One for a chance at a $50 voucher, or

  • Fill in the whole survey for a chance at a $100 voucher.


  1. Click on the survey relevant to you below

  2. Download the PDF:
    - For Apple computers. Choose File > Download PDF
    - For Windows computers. Click the Download b

  3. Print the survey.

  4. Complete the survey.

  5. When you are finished with your paper survey, put it in an envelope and post it for free to: Common Equity Housing Ltd, Reply Paid 80459, Carlton South VIC 3053
    (Note: you do not need a stamp).

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2023 CERC - CEHL SURVEY_Page_1.png
2023 CMC - CEHL SURVEY_Page_1.png
2023 VIC WIDE - CEHL SURVEY_Page_1.png


Click this link to complete the survey via SurveyMonkey online​:

Or scan this QR code:




Please contact:

  • Laura Jenkins - Tuesday, Thursday and Friday. 

  • Kris Innes - Monday and Wednesday.


Phone: 03 9208 0810

QR Code - Survey.png

Information to help you answer the Maintenance Questions.

CERCs - Your Co-op and CEHL are responsible for different maintenance issues.


See below for what maintenance your CERC is responsible for:

Urgent Repairs which include:

  • A burst water service

  • A blocked or broken toilet system

  • A serious roof leak

  • A gas leak

  • A dangerous electrical fault

  • Flooding or serious flood damage

  • Serious storm or fire damage

  • A failure or breakdown of any essential service or appliance provided for hot water, water, cooking, heating

  • A failure or breakdown of the gas, electricity, or water supply

  • A failure or breakdown of a cooling service

  • A failure to comply with any rental minimum standards

  • A failure or breakdown of any safety-related devices, including a smoke alarm or pool fence

  • Any appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted

  • Any fault or damage that makes the rented premises unsafe, including a pest infestation, or the presence of mould or damp caused by or related to the building structure

  • A serious fault in a lift or staircase


Responsive Maintenance which include:

  • Dripping taps

  • Light switch or GPO not working (non-urgent)

  • Quotation requests

  • Repairs to floor coverings, trip hazards (not replacement)

  • Spouting repairs (not replacement)

  • Windows that will not close or open

  • Blocked storm water drains

  • Changing taps, washers, shower heads

  • Cupboard / wardrobe repairs

  • Fence repairs (not replacement)

  • Fly screen repairs

  • Garage door repairs

  • Letterbox repairs

  • Part failure of appliance (one cooktop hotplate)

  • Part or entire removal of tree, branches that are causing damage to property

  • Patch, repair or spot paint walls

  • Repair / adjustment of door closers

  • Repairs to blinds / window furnishings

  • Repairs to clothesline

  • Repairs to doors, door hardware, jams, stops, strike plate, hinges

  • Testing for termites (not treatment)


Cyclical Maintenance which include:

  • Blinds / window furnishing replacement

  • Full carpet replacement

  • Electrical switchboard upgrade

  • External painting

  • Internal painting

  • Fence replacement

  • Guttering replacement

  • Heating replacement

  • Hot water service replacement

  • Hydronic heating boiler replacement

  • Cooktop, stove or oven replacement

  • Rangehood replacement

  • Replacement of garage roller door

  • Security door replacement

  • Service appliances

  • Preventative gutter cleans

  • Smoke detector testing – annually

  • Gas and electrical safety checks – every two years

See below for what maintenance your CEHL is responsible for CERCs:

Third Schedule Works which include::

  • Complete replacement of stairs, patio and porch

  • Roof replacement and major repair

  • Major rewiring

  • Restumping

  • Underpinning and associated works

  • Sewage replacement

  • Stormwater replacement

  • Hot / cold water pipe replacement

  • Full recladding

  • Rising damp rectification

  • Complete joinery upgrade

  • Complete bathroom upgrade

  • Structural flooring replacement above 8 metres square

  • Window replacement

  • Major repair of driveways, crossover, sheds and garages

CMC Members - CEHL is responsible for ALL of your maintenance.

VicWide Renters - CEHL is responsible for ALL of your maintenance.

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